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FedEx Custom Critical Manager, Air Services in Uniontown, Ohio


Job Title:

Manager, Air Services

Position Overview:

This Manager will lead the Air Services Team on first shift

Job Summary

Involved in setting the air strategy and creating a clear connection between vision and action.

The Manager, Air Services leads, executes and oversees all aspects of the Air

Service department, consisting of domestic and global air freight shipments

including the P&L responsibilities. They will ensure continuous improvement

of procedures and services. The Manager, Air Services leads, executes and

oversees and all aspects of the Air Services department, consisting of domestic

and global air freight shipments. Responsible for achieving daily financial,

productivity, service and SQI goals while maintaining the FedEx Custom Critical

culture. Develops leadership and team members to drive operational excellence

by leveraging the FedEx Quality Driven Management principles and

methodology. Cultivates and manages strong internal, Inter-company,customer and vendor relationships. Partners with other internal departments and FedEx operating companies to accomplish the corporate business goals and to provide exceptional, seamless service to customers.

Job Duties and Responsibilities

  1. Develops and implements plans to meet customer,service, financial, productivity and people objectives. Monitors and measures performance against plan, ensuring objectives are met.

  2. Innovates, seeks and implements methods and resources to increase productivity, people and technical competencies, service performance and divisional growth.

  3. Provides leadership, coaching and performance management to supervisors and team members.

  4. Ensures procedures are in place that quickly and objectively identify, diagnose, prevent and correct problems and take advantage of opportunities as they relate to customer, team members,independent contractors, service performance, technology and productivity.

  5. Communicates and clarifies expectations to gain support and achieve results. Solicits ideas and information from departmental team members. Partners and communicates with other departments to meet departmental, cross-departmental and company strategic goals.

  6. Interacts and collaborates with Sales to address customer issues, increase current business and close new business opportunities.

  7. Understands the FedEx Express network. Partners with FedEx Express team members at hubs and ramps to ensure FedEx Custom Critical shipments are handled properly and in a timely manner.

  8. Collaborates with FedEx Trade Networks team members to ensure FedEx Custom Critical shipments are processed in a timely manner.

  9. Complies with all applicable domestic and global laws/regulations, as well as company policies and procedures.

  10. Performs other duties as required.

Required Education

A Bachelor’s degree in Business, Transportation Management, Logistics or other related discipline is required for this position.

Equivalent experience will be accepted in lieu of an undergraduate degree.

Required Experience

2-5 years demonstrated experience in Air Services is preferred

5 to 7

years of demonstrated leadership experience including directing the work of

others in a supervisory capacity is required

Bachelor’s degree with 10 years of progressive demonstrated experience in operations or

related function in a transportation/logistics environment.

We are a multiple NorthCoast 99 award recipient, which recognizes the top employers in Northeast Ohio! We offer attractive compensation, benefits and team member development.

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Job ID:


Zip Code:


Position Type:



United States

Division Category:






Address Line 1:

1475 Boettler Road

Remote Based:


EEO Statement:

FedEx Custom Critical is an Equal Opportunity and Affirmative Action Employer of Females, Minorities, Veterans, and Disabled.

If you have a disability and/or you need assistance in order to apply for a position, please call (877) 314-5191.

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