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FedEx Custom Critical Customer Service - Fleet Support Coordinator - 2nd Shift in Uniontown, Ohio

700544BR

Job Title:

Customer Service - Fleet Support Coordinator - 2nd Shift

Position Overview:

These openings will be on 2nd shift and may require weekend availability

JOB SUMMARY:

Individuals in the Fleet Support Coordinator I position are accountable for handling fleet interactions with as few touch-points as possible. Additionally, this person is responsible for monitoring shipments in progress and intervening when needed. Those in the Fleet Support Coordinator I position are required to document interactions as appropriate for follow up. The Fleet Support Coordinator I position requires an ability to utilize effective listening skills in an effort to understand and respond to the needs of the fleet. This position will require the ability to quickly change direction and prioritize work in a fast-paced, highly demanding work environment.

You will uphold the Purple Promise by making every FedEx experience outstanding.

JOB DUTIES & RESPONSIBILITIES:

  1. Provides a professional and courteous engagement with independent contractors and outside carriers in order to create a positive fleet experience.

  2. Communicates through multiple channels (Email, telephone, systems, etc.)

  3. Responds to basic contractor questions, requests, or issues and provide an appropriate solution. Escalates when needed.

  4. Monitors the progress of all shipments and intervenes or alerts customer service of issues as needed.

  5. Documents key contractor, driver, and carrier interactions in the freight management system.

  6. Performs other duties as assigned.

QUALIFICATIONS:

  • High school diploma or GED required

  • Bachelor degree preferred

  • Prior customer service or sales experience preferred

REQUIRED COMPETENCIES:

  • Communicating Effectively

  • Establishing Relationships

  • Product Knowledge (Create Contractor \"Knowledge\")

  • Monitoring

  • Problem Solving

  • Responsiveness

  • Showing Caring and Understanding

We are a multiple NorthCoast 99 award recipient, which recognizes the top employers in Northeast Ohio! We offer attractive compensation, benefits and team member development.

Northeast Ohio - A Great Place to Live and Work!

Follow Us on LinkedIn: http://www.linkedin.com/company/fedex-custom-critical

#LI-MM1

Customer

service, customer service agent, call center, contact center, agent, fleet,

dispatch, trucking, transportation, logistics, freight, call center*, retail,

sales, support

Job ID:

700544BR

Zip Code:

44685

Position Type:

Full-Time

Country:

United States

Division Category:

Operations

City:

Uniontown

State:

OH

Address Line 1:

1475 Boettler Road

Remote Based:

No

EEO Statement:

FedEx Custom Critical is an Equal Opportunity and Affirmative Action Employer of Females, Minorities, Veterans, and Disabled.

If you have a disability and/or you need assistance in order to apply for a position, please call (877) 314-5191.

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